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Evidence Guide: BSBTEC202 - Use digital technologies to communicate in a work environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBTEC202 - Use digital technologies to communicate in a work environment

What evidence can you provide to prove your understanding of each of the following citeria?

Identify purpose and methods of digital communication

  1. Identify purpose for communication, intended audience and content of proposed communication
  2. Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required
  3. Select most appropriate application for communication according to available resources and relevant organisational policies and procedures
Identify purpose for communication, intended audience and content of proposed communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select most appropriate application for communication according to available resources and relevant organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to send and receive digital communications

  1. Access application for sending and receiving digital communications according to organisational policies and procedures
  2. Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures
  3. Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required
  4. Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures
Access application for sending and receiving digital communications according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist with managing digital communications

  1. Follow established security levels and filters for incoming digital communications according to organisational policies and procedures
  2. Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures
  3. Store digital communications and attachments according to organisational policies and procedures
  4. Archive or permanently delete digital communications according to organisational policies and procedures
  5. Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation
Follow established security levels and filters for incoming digital communications according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store digital communications and attachments according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Archive or permanently delete digital communications according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

on four occasions send digital communications

on four occasions receive and process digital communications.

In the course of the above, the candidate must:

follow organisational and technology provider requirements when communicating electronically across multiple digital applications, including in relation to security of communications

follow organisational policy and procedures when managing all aspects of digital communication, including by storing, filing, archiving, and deleting inbound communications

communicate electronically with targeted groups of colleagues, clients or similar as relevant to organisation.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

existing and emerging methods of digital communication, including strengths and limitations

industry practice relating to digital communication etiquette in a workplace setting

commercial sensitivities in relation to knowledge management

organisational policies and procedures relating to the use of digital communication

security levels and filters for digital communications.